Delivery & Returns

Delivery:

Upon placing your order you will receive an order confirmation by email (enter your contact number at check out for text updates of your delivery details).

Once your order has been dispatched you will receive a Royal Mail tracking number.

All orders are delivered to you in our hand wrapped parcels with a personally written note.

UK items are delivered using Royal Mail 2nd Class Signed For service which will require a signature. If you would like to upgrade your delivery to a faster service, please indicate this in your order notes, so that we can accommodate your request. 

Please note that for international orders you may be liable for customs charges or import duties. You will be responsible for payment of these when the order reaches your country. 

Heavy orders with multiple purchases  may incur additional charges, I will contact you should a particularly heavy parcel need additional cover. This is only really relevant for heavy items if they exceed the overseas shipping costs.

 

 

Returns:

We do not currently accept returns:

Please do ensure you check the measurements carefully within the product description as returns are not accepted due to the nature of the work involved in each product launch and the opportunity for each sale.

As a one woman operation, much work goes into each listing. I take pride in offering detailed descriptions with accurate measurements to make sure you are getting the best service possible. If under particular circumstances a return is agreed between myself and the customer, return postage must be paid for by the customer and the original postage cost will not be refunded. You will receive a credit voucher for the value of your product minus shipping if a return is agreed.

Each item goes through a number of stages to ensure it reaches you in the best possible condition including intricate invisible mending or cleaning, this really is a labour of love.

Please bear in mind that our pieces are true vintage, and in most cases have had a previous life, and as such may carry usual signs of vintage wear. Anything that I can see that is prominent I will state in the listing. If you think something is missed, please do inform me @ anna-louise@wolfandmabel.co.uk

Please ensure that they are securely wrapped. We can not be responsible for any loss or damage to items that occur before they are returned to us, including if they are lost or damaged in transit. Therefore, we recommend you obtain a proof of postage receipt when returning goods to us. 

Please note that customers are responsible for return shipping costs. 
We do not accept return packages sent C.O.D. (cash on delivery). 

Please notify us by email of a return request so that we are aware of the item coming back to us and can keep you informed.

Email: anna-louise@wolfandmabel.co.uk
We kindly ask that you to mark "RETURN PARCEL" on the outside of your parcel.

 

Please address your item when returning it to:

Wolf and Mabel , 53 Ivinghoe Road, Bushey Heath, Hertfordshire, WD23 4SW

We will contact you via email upon receipt of your return and once checked and  accepted we will refund you via original payment method at which point you will receive a text and/or email notification of your refund. Refunds as a standard can take up to 5 working days to clear.



 

 

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