Delivery & Returns

Delivery:

Upon placing your order you will receive an order confirmation by email (enter your contact number at check out for text updates of your delivery details).

Once your order has been dispatched you will receive a Royal Mail tracking number.

All orders are delivered to you in our hand wrapped parcels with a personally written note.

UK items are delivered using Royal Mail 2nd Class Signed For service which will require a signature. If you would like to upgrade your delivery to a faster service, please indicate this in your order notes, so that we can accommodate your request. 

Please note that for international orders you may be liable for customs charges or import duties. You will be responsible for payment of these when the order reaches your country. 

Returns:

All of our vintage pieces are hand selected with attention to detail and quality. If however you find fault or have a concern about your item, please notify us straight away so that we can help you personally. 

If you decide that the item you have purchased is not suitable, you can return it within 14 days of your purchase. Returned items must arrive in the same condition they were sent in, must not have been washed or have any marks. Wolf and Mabel reserves the right to refuse a refund if these terms are not met. 

Exchanging an item - Please make a NEW purchase for the item you would like online, we will then refund your returned item. Due to the rarity of our stock, we often have just one of each piece. 

Returning Goods - Please ensure that they are securely wrapped. We can not be responsible for any loss or damage to items that occur before they are returned to us, including if they are lost or damaged in transit. Therefore, we recommend you obtain a proof of postage receipt when returning goods to us. 

Please note that customers are responsible for return shipping costs. 
We do not accept return packages sent C.O.D. (cash on delivery). 

Please notify us by email of a return request so that we are aware of the item coming back to us and can keep you informed.

Email: anna-louise@wolfandmabel.co.uk
We kindly ask that you to mark "RETURN PARCEL" on the outside of your parcel.

 

Please address your item when returning it to:

Wolf and Mabel , 53 Ivinghoe Road, Bushey Heath, Hertfordshire, WD23 4SW

We will contact you via email upon receipt of your return and once checked and  accepted we will refund you via original payment method at which point you will receive a text and/or email notification of your refund. Refunds as a standard can take up to 5 working days to clear.



 

 

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